Terms & Conditions

1.1. Our Role (Commercial Intermediary)

The "PyraRide" platform is a technology platform and commercial marketplace connecting Riders (passengers) with independent horse stables ("Stable Partners") in Egypt. We operate exclusively as a commercial intermediary.

1.2. We Are Not a Stable

PyraRide does not own, manage, or control horses, stables, or facilities. Horse riding services are provided entirely by the "Stable Partners." When you book a ride via the platform, the service contract is formed directly between you and the Stable Partner.

1.3. Disclaimer

While PyraRide carefully vets Stable Partners, we do not guarantee your personal safety. Horse riding is an activity involving live animals with unpredictable behavior. PyraRide assumes no liability for any errors, negligence, violations, or defaults committed by any Stable Partners.

2.1. Account Holder Eligibility ("The Booker")

To create an account and make payments, you must possess the legal capacity to conclude contracts:

• Age of Majority: You acknowledge your awareness that the full age of majority in Egypt is 21 Gregorian years (pursuant to Article 44 of the Civil Code).
• Users (18-21 Years): If you are between 18 and 21 years of age, you represent that you possess sufficient discernment to enter into this agreement and that you have obtained permission from your natural or legal guardian to use your funds for this activity.

2.2. Rider Eligibility ("The Riders")

• Minimum Age: The Rider must be at least 6 years old.
• Minors (Under 18): Children between 6 and 12 years old must be accompanied by a parent or legal guardian while inside the stable.
• Guardian Responsibility: If you book on behalf of a minor, you represent that you are their natural or legal guardian, you assume full legal responsibility for their safety, and you explicitly consent to the processing of their personal data in accordance with the Personal Data Protection Law No. 151 of 2020.

3.1. "Ride at Your Own Risk"

You acknowledge and agree that horse riding is an activity that inherently involves risks, including but not limited to:

• Unpredictable animal behavior (biting, kicking, bolting/bucking)
• Falls, collisions, or equipment failure
• Environmental hazards (sand, rocks, heat)

3.2. Limitation of Liability (Article 217 of the Civil Code)

To the maximum extent permitted by Egyptian law:

• PyraRide assumes no liability for direct or indirect damages resulting from the use of the service.
• Specific Waiver: You hereby waive your right to sue PyraRide for injuries resulting from ordinary negligence, lack of riding skill ("Rider Error"), or failure to follow stable instructions.
• Exceptions: Pursuant to Article 217 of the Egyptian Civil Code, this exemption from liability shall not apply in cases of damages resulting from fraud or gross negligence on the part of PyraRide.

4.1. Zero Tolerance Policy

• You undertake not to attend any ride while under the influence of alcohol or drugs.
• Right of Refusal: The Stable Partner reserves the absolute right to cancel your ride without refund if they suspect you are under the influence of intoxicants.
• Reporting to Authorities: PyraRide reserves the right to report any user endangering themselves or others to the Egyptian Police.

4.2. Accuracy of Information

You must truthfully state your riding experience level (Beginner, Intermediate, Expert). Providing incorrect information constitutes a material breach of these Terms and absolves the Stable from liability for accidents resulting from a lack of skill.

5.1. Booking Confirmation ("The Deposit")

• Individual Booking: Confirmed immediately upon successful electronic payment.
• Group Booking ("Smart Link"): A group booking is not confirmed until the last member of the group completes payment. If the booking window closes or spots run out before the last member pays, amounts paid by previous members will be automatically refunded.

5.2. Cancellation Policy (Consumer Protection Compliance)

You acknowledge that horse riding bookings fall under "Recreational activities valid for a specific date," which are exempt from the 14-day right of return pursuant to the Executive Regulations of the Consumer Protection Law. Cancellations are subject to the following tiers:

5.3. "Golden Chance" Feature

In the event of a Late Cancellation (Tier 3), your spot is re-listed for booking. If another user books it:

• PyraRide retains its commission from the new booking.
• The Stable's share from the new booking is added to your Wallet as "Extra Credit" (potentially compensating you up to 100%).

5.4. Cash Payment ("Earned Privilege")

• New Users: Must pay electronically for the first time.
• Trusted Riders: The "Pay on Arrival" (Cash) option is activated after completing one successful ride.
• No-Show Penalty: If you book via "Cash" and fail to show up, the cash payment privilege will be permanently revoked from your account. Creating multiple accounts to circumvent this clause is prohibited.

By using PyraRide, you agree to the collection and processing of your personal data in accordance with the Personal Data Protection Law No. 151 of 2020.

• Marketing: You have the right to explicitly agree to or refuse the receipt of marketing communications.
• Children: We process the data of minors only with the explicit consent of the guardian (as outlined in Clause 2.2).

Neither PyraRide nor the Stable Partners shall be liable for cancellations resulting from circumstances beyond their control, including but not limited to: Sandstorms, extreme heat waves (Meteorological warnings), civil unrest, or epidemics. In such cases, the ride will be rescheduled or the value credited to the Wallet (no cash refunds for Force Majeure unless approved by the Stable).

8.1. Prevailing Language

This Agreement is drafted in both Arabic and English. Pursuant to Article 5 of the Consumer Protection Law No. 181 of 2018, in the event of any discrepancy between the two texts, the Arabic text shall prevail and shall be the version relied upon before Egyptian Courts.

8.2. Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt.

• Consumer Disputes: The Economic Courts of Cairo shall have jurisdiction over any dispute arising with consumer users.
• Business Disputes: Commercial disputes shall be settled via arbitration in accordance with the rules of the Cairo Regional Centre for International Commercial Arbitration (CRCICA).