Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account and register as a rider or stable owner
• Make a booking or payment
• Contact our customer support
• Sign up for our newsletter
• Leave reviews or interact with our platform

Personal Information: Name, email address, phone number, payment information, booking preferences, and any other information you choose to provide.

Automatically Collected Information: IP address, browser type, device information, usage data, cookies, and analytics data to improve our services.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your reservations
• Send booking confirmations and updates
• Process payments and prevent fraud
• Improve our platform and user experience
• Send you marketing communications (with your consent)
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Stable Owners: To facilitate your bookings (name, contact details, booking information)
• Service Providers: Payment processors, email services, analytics providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through trusted providers
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Revoke consent for data processing

To exercise these rights, contact us at: privacy@pyraride.com

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Essential cookies are necessary for the platform to function properly.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@pyraride.com
• Address: [Your Business Address - To be provided by stable owner]
• Phone: [Your Contact Number - To be provided by stable owner]